BUY, SELL & SUPPORT Sonya Wilkins Ceramics
Mendip Croft, Celtic Way, Bleadon, North Somerset, BS24 0NA, United Kingdom (UK)
Shipping Policy
In stock items will be posted within 3-5 days of receiving your order. If you request a back order or commission, meaning I need to make the item, I will need 3-4 weeks to satisfy your order. This is due to the clay requiring 1 week to air dry after it is made, potentially 2 kiln firings and glazing time in between. Whilst your order is being created, I will happily email you images of the piece in progress if you send me your email address.
Refund Policy
Every item is packaged with the utmost care because from experience, the delivery method does not have a bearing on the way any parcel is handled (even if it is special delivery). Therefore, I use plenty of sustainable wrap and in some instances (if the item is very fragile), I will also use re-purposed bubble wrap. In addition, I ensure there is ample space between the wrapped item and sides of the box, sometimes using a box within a box. For this reason, I only refund if the item is damaged on arrival and if you email me photographic evidence of the damage to both the box/packaging and item itself. My email address is studio@sonyawilkinsceramics.com.
Cancellation / Return / Exchange Policy
I do not offer cancellations, returns or exchanges for any order or purchase on the basis that I am very happy to send you additional images and video footage to help you make a fully informed and thorough choice before completing your purchase online. Please do feel free to request further information on any item by emailing me using studio@sonyawilkinsceramics.com. I am also happy to talk over the phone if you have any questions (mobile 07790012238).