BUY, SELL & SUPPORT Simone Micallef Designer Jeweller
Shipping Policy
In choosing a piece, be careful to click on all the drop-down arrows to show all the various options on every item.
It is always a good idea to contact me to check stock as I make all these pieces individually. If in stock I can send it to you almost immediately but if not I will make it for you within 1-6 weeks depending on the details involved and my show schedules.
Please do contact me to arrange a day that suits you for its arrival as all orders are sent via Royal Mail Special Delivery. This means it is insured and guaranteed for Next Day Delivery but will require your signature on arrival. If you are not in, the postman will leave a card, probably advising you to collect it from your local post office the next day.
Posting and Packing
Delivery is free for all items over £150 within the UK. Enter the code FREEDELIVERY at the checkout.
Outside of the UK you will need to contact me so I can make specific enquiries.
Each Item is packaged in a beautiful white box with gold lettering of my details and made safe for the journey. A gift bag is also available on request.
Refund Policy
Please note that any returns must come back via a fully insured delivery service. I, Simone Micallef, am not responsible for delivery costs of any returns or lost or damaged jewellery while in transit.
Returns
If for any reason you are not pleased with your new jewellery purchase from me, it can be returned within 14 days of purchase, providing it is unworn and in its original packaging.
All items must be returned via a fully insured delivery service . I, Simone Micallef, am not responsible for the delivery costs of returned items or for lost or damaged items while in transit.
Please contact me to discuss if you wish to return or exchange the item within 14 days of purchase - simone@simonemicallef.com.
If the item you are exchanging has a different value, we can discuss whether a refund or a further invoice is required, depending on the value of the pieces to be exchanged.
Once payment is sorted and the original piece returned and received and a new piece is made, I will post the new item to you .