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Shipping Policy

Shipping only to UK at present. Most orders are shipped within 3-5 business days. Some orders might be shipped within 1-2 weeks as we might need more time to get the yarn and knit the garment.Please, contact us if you require urgent delivery. All our orders are shipped First class.

Refund Policy

If the garment isn't used or damaged, we will refund you as soon as we receive it back, except for the Shipping cost.

Cancellation / Return / Exchange Policy

CANCELLATION If you are based in the UK, you have the right to cancel your online order with us up to 2 days after placing the order without giving reason. RETURN We hope that you will be happy with your Les Artisanes purchase. However, if for any reason you need to return it back to us, please do so within 10 days from the date of purchase - ensuring that the item(s) are unworn and not dammaged. Returns are made at the cost of the customer and we recommend sending via a signed for service to the following address: Ana Teixeira, 8 Steele Road, TW7 7HN, Isleworth. EXCHANGE POLICY We do not offer exchanges.